Delivery Information

Delivery Information

Delivery is to UK addresses only.

As delivery charges are calculated based on weight,  the cost of delivery is given to the customer once items are in the shopping cart and relevant information has been provided. Customers do have the option of receiving an Estimated Shipping Charge on goods in their shopping basket. Once the delivery charge has been calculated, customers can choose whether to proceed with their order.

First Class Royal Mail: This usually means next day delivery for orders placed before 3pm. 

Standard parcel: This usually means delivery within 3-5 working days.

Recorded delivery:  This usually means next day delivery. Customers must sign for goods.

Although every effort is made to get goods to customers as explained above, UK customers are asked to allow 21 days for delivery.

Return of faulty goods

In the case of faulty goods, please fill out the Return form on the Returns page no later than 14 working days (excluding Saturdays, Sundays and public holidays) after receipt of goods. In the event that the customer does not want a replacement product, a full refund will be issued as quickly as possible and no later than 14 days after return of goods. Customers will be reimbursed for the cost of returning faulty goods.

Cancellation rights

Customers have the right to cancel an order up to 14 working days (not including weekends or bank holidays) after the day on which they receive the ordered goods. Customers are required to inform Ablekids Press by e-mail (info@ablekidspress.com) or in writing (Ablekids Press, 46 Ballifeary Road, Inverness, IV3 5PF) of their decision to cancel an order and cancellation is effective from the date of this notice.

Customers will be fully reimbursed for cancelled orders as quickly as possible and definitely within 14 days.

Goods must be returned in a state which makes them fit for resale.

Customers who cancel an order which has already been despatched will be required to pay for the cost of returning the ordered goods.

 

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